YES Bank was established in the year 2004 and is currently the fifth largest private sector bank in India. The bank has a network of 630 branches and 2000 ATMs all over the country. YES Bank is full service commercial bank. Apart from visiting the concerned branch to register the complaint in the complaint register, the customer can use the online route for complaint registration.
Visit the official website
The customers can log in to the official website of YES Bank which is www.yesbank.in. The website has an online complaint form which needs to be filled in by the customer and submitted. The link to the complaint form is https://www.yesbank.in/complaints.
Net banking route
The customers having net banking accounts can log in to their accounts and go to the My Space section. The complaint can be written in the mailbox.
The customers can also mail their complaints to yestouch@yesbank.in. Complaints regarding specific services can be mailed at service-specific email ids. They have been listed here.
- For depository services- dphelp@yesbank.in
- For loans- loans@yesbank.in
- For Credit cards- yestouchcc@yesbank.in
- For NRI banking- gib@yesbank.in
- Yes First- yesfirst@yesbank.in
- Loyalty reward points- membersupport@yesrewardz.in
If the grievance redressal does not satisfy the customer, he/she can contact the grievance redressal officer at head.grievanceredressal@yesbank.in. Contact number of the officer can also be obtained from the branch or website of the bank.
In case the complaint is not solved satisfactorily even at the level of the grievance redressal officer, the customer can take up the matter with the Principal Nodal Officer. The email id of the Principal Nodal Officer is principal.nodalofficer@yesbank.in.
The bank responds to the customer’s complaint within 7 seven days. The customer is also provided a complaint reference number.
If the complaint is not resolved even after 30 days, the customer can approach the Banking Ombudsman of the region.
