Tamil Nad Mercantile Bank was established in the year 1921 and was initially known as Nadar Bank before the name was changed in the year 1962. The bank is headquartered at Tuticorin, Tamil Nadu. Currently, the bank has a network of 509 branches and 1094 ATMs all over the country. The bank did a total business of 541 billion rupees in 2016-17 and earned foreign exchange of Rs 28,411 crores in the same financial year. TamilNad Mercantile Bank won the Lokmat BFSI Best Private Sector Bank award for the year 2014-15.
Customers of this bank can get their grievances resolved by putting in their complaints through various modes offered by the bank if the branch manager fails to resolve the issue.
Online mode
The bank offers an online complaint form on its official website. The link to the online form is http://www.tmb.in/complaints_grievances/got_any_complaints_redressal_of_grievances.html The customer just needs to fill in the various details such as branch, name, contact address, email id and contact number along with the complaint details and submit it online.
Customer care mode
The customers can email their complaints at customerservice@tmbank.in They can also call or SMS “help” to +91 9842461461. The customer service is available from 10am to 5:30pm and can be contacted for any kind of grievance related to any service at any branch.
By post
Customers can also send their complaints to the General Manager (Business Development Department). The office of the GM is located at Thoothukudi. The postal address has been mentioned here.
General Manager(Business Development Department)
Tamilnad Mercantile Bank Limited
57, V.E. Road, Tuticorin, Tamilnadu, India. Zip: 628 002.
If the complaints are not resolved satisfactorily or delayed for long periods of time, the customers can contact the regional nodal officers. The complete list of the regional nodal officers along with their contact details is available on the official website of the bank.
