Standard Chartered Bank India is known for excellent customer services. From the complaint to query, the bank offers ranges of options to contact the bank to resolve the query as soon as possible. Here is how you can do that.
Phone Banking
You can try and call the phone banking officers to address the problems that you are facing. You can click here to get the full list of numbers according to the cities (https://www.sc.com/in/bank-with-us/#in-person-banking)
You can email your complaint at the following email id to get your problem addressed. Email at customer.care@sc.com
SMS
There is a dedicated Service from the bank for the complaints about customer care. You can contact the customer care through SMS 24*7 in the 9980033333.
Dispute
If you have any dispute regarding Credit Card or Debit Card following forms can be downloaded and sent to the following email address.
For Credit Card Dispute – Click here (https://av.sc.com/in/content/docs/DDF.pdf) for the dispute form and send to card.services@sc.com
For Debit Card Dispute – Click here (https://av.sc.com/in/content/docs/DDF.pdf) for the dispute form and send it to card.services@sc.com
Complaint Form
You can always raise the complaint online with the Standard Chartered Bank. Follow the steps to raise the complaint.
Step 1
Click here to access the Complaint Form (https://forms.online.standardchartered.com/public_website/india/complaint/?_ga=2.94570780.120709240.1516878227-1345999447.1516878227)
Step 2
Provide your Name, Account Number and Email Address along with the contact number. These are mandatory fields and you have to fill this in order to raise a complaint.
Step 3
Give the Correspondence Address. This is not a mandatory field but it is good to provide the address.
Step 4
Provide the Complaint details and ensure to highlight the problems that you are facing.
Step 5
Click on the Submit button to get the complaint registered.
Step 6
The Customer Care Service would reach out to you to the provided email address and mobile number for the further details.
Write to them
In case you want to escalate any issue you can always write to the bank escalating the complaint. It is better to try the other modes before escalating the matter.
Nodal.officer@sc.com
Head.Services@sc.com
Principal.NodalOfficer@sc.com
Countryhead.Retailbanking@sc.com
