Nainital Bank was established in the year 1922 by Govind Ballabh Pant and is currently a subsidiary of the Bank of Baroda, a public sector bank. Bank of Baroda acquired 99% stakes in the bank in the year 1975. Nainital Bank has a total of 135 branches in the states of Uttarakhand, UP, Rajasthan, Delhi and Haryana.
It is listed as a Scheduled Commercial Bank by the Reserve Bank of India, the central bank of India. Nainital Bank has become a Ten Thousand Crore Company called TTC.
The bank has a customer complaints redressal cell for receiving and processing the complaints of the customers.
Complaint procedure
Complaint can be made online by visiting the official website of the bank www.nainitalbank.co.in The complaint is sent to the concerned branch manager for resolution. The emphasis is on swift redressal of the complaint.
If the customer is not satisfied with the redressal at the level of the branch manager, he/she can take up the issue with the nodal officer at the head office who has been authorized to deal with the complaints.
The customers can email their complaints to any of the following email addresses.
- operations@nainitalbank.co.in
- chairman@nainitalbank.co.in
The customers can also send their complaints by post to the following address.
The Naintal Bank, Head Office
Seven Oaks, Mallital
Naintal- 263001
(Uttarakhand)
Contact Number: 05942 236313/239280
The matter can also be taken up with Principal Nodal Officers for the Office of Banking Ombudsman if the issue remains unresolved or if the solution is not up to the satisfaction of the customer. There are three Principal Nodal Officers under the jurisdiction of the OBO. Their email ids have been listed here.
- For branches under Garhwal Region- ddn@nainitalbank.co.in
- For branches under Kumaon Region- rohaldwani@nainitalbank.co.in
- For branches under Delhi Region- rodelhi@nainitalbank.co.in
The customers can mail their complaints to any of the above mentioned email addresses as per their region.
