Kotak Mahindra Bank is a private sector bank operating under the aegis of Kotak Mahindra Finance Limited. The bank was established in the year 1993 and has spread over the country with 1369 branches and 2163 ATMs spanning 689 locations. Kotak Mahindra Bank offers several ways for its customers to file complaints against various grievances related to banking services and ATM issues.
The bank allows 4 levels of compliant registration through its website. The URL for online complaint registration is https://www.kotak.com/en/customer-service/grievance-redressal/personal-banking/level-1.html
Level 1
Fill in the customer request online form. The customer needs to fill in his/her details such as name, mobile number, email id and customer relationship number followed by the details of the complaint.
Complaint can also be made through the inbox section of the customer’s net banking account.
Level 2
In case, the grievance remains unresolved even after 7 days of filing the complaint, the customer needs to click on the Level 2 tab on the bank website and fill in the complaint form which subsequently appears on the screen. This complaint is sent to the Service Assurance Centre of the bank.
Complaint form can also be downloaded from the website and sent to the address given on the form. The form is available in various languages apart from English and Hindi.
Level 3
If the complaint is not resolved within 5 days after complaint registration at Level 2, the customer needs to click on the Level 3 tab and send an email to the Nodal officer. The complaint can also be directly sent to the nodal officer without visiting the official website of the bank. The email id of the nodal officer is nodalofficer@kotak.com
Level 4
Involve the Principal Nodal Officer by going to level 4 if the issue is not solved within 5 days of complaining at Level 3. Fill in and submit the online form which appears on clicking the Level 4 tab.
hi
Dear sir
Please Increase my kotak credit card which have Card no 4594530009148214 which i am used with last 6 month with credit limit 15000 thats not sufficient for me so please consider and increase Asap.
Thanks & Regards
Pramod Kumar
Dear Kotak Team
At the outset, I hope this email finds you and your family in good health amidst this crucial phase.
I am an existing customer of Kotak Mahindra Bank and holding a salary account since 2013.
As RBI has introduced Moratorium Facility on 27th March 2020 and re-extension of the same was announced on 23rd May 2020, I had applied for the same both the times on Kotak App for my Credit Card dues.
Due to this COVID-19 my company has taken a call in pay deduct to 50%, today on 07th August 2020 i had received the salary for month of June 2020 an amount of Rupees 25900/- received after two months, Kotak Credit Card people had kept the entire salary on hold, When i had contacted your customer care department according to them there’s a minimum due if Rupees 34000/- which we need to be paid, My query is if RBI had given a breathing space then why there is a hold my income that too without my consent, RBI States that additional interest will be charges on due amount but even that too be paid after the end of Moratorium scheme till August 2020 until further notice.
Me being a sole earner of the family it’s been difficult for me to manage my expenses and i had agreed to the terms & condition of Reserve Bank of India of charging additional Interest because i am facing issue managing my income with delay in salary and then too with 50% cut.
Tell me how I should survive without any income? Your customer care representative says Kotak cannot help, there is no help desk in Branch, I don’t know whom to contact and how to resolve this.
I had tweeted about the same, I had filed a complaint in Consumer Complaint Court, I need kotak people to respect RBI’s scheme of Moratorium Facility.
There are many people marked in this email. I don’t know whether the same is related to Credit Cards or not, but please understand this is my frustration which has forced me to do this.
Need Help during this crucial phase.
Regards
Monica Talesara
CRN no 8274210. Of munish kumar jain hif I requested your Vasundhara Ghaziabad branch to provide me pin for net banking and submitted the necessary forms.
Till date not received the pin and written Many mails to customer care. My all efforts are going to vain.
Your Vasundhara Ghaziabad branch is not listening and also not picking my call. For the first time in last 20 years facing problem with your Vasundhara Ghaziabad branch.
Please help me.
My mob no 9873999099
Sir,
I m unable to login the netbanking app because I have recently changed my mobile phone and so that I newly installed your netbanking app but I m finding difficult to login the application because this application wants to verify the registered mobile number but it results in unsuccessful , meanwhile I am getting messages from bank but this issue still looks unsolved.so that kindly address this issue as soon as possible.
CRN -118773030
Thanks & Regards
Khoushik