Lakshmi Vilas Bank is an Indian private sector bank which was established in the year 1926. The bank has a network of 512 branches and 983 ATMs in the country. The headquarters of the bank is located in Chennai. Lakshmi Vilas Bank has a structured grievance redressal policy and structure to resolve complaints that may arise during the day to day working of the bank.
The best and easiest method filing a complaint with the bank is through the online portal.
How to make a complaint online?
The customer needs to visit the official website of the bank which is www.lvbank.com and click on the grievance redressal option on the homepage. Thereafter, the customer needs to fill in the grievance redressal form available on the online portal and submit it online.
Complaints for various issues can also be made through email. The bank provides separate customer care email id for each and every type of complaint. The email ids have been listed here.
- netbank-br@lvbank.in / netsupport@lvbank.in for all complaints and queries related to lvb net banking issues.
- atmcard1@lvbank.in / atmcard2@lvbank.in for ATM card problems.
- investorsgrievances@lvbank.in for all investor complaints.
- centralprocessingcell@lvbank.in for all SMS banking related issues.
If the complaint remains unresolved for a significant number of days after making the complaint, the customer can take the issue to the level of the regional nodal officer by emailing the complaint to the concerned nodal officer. The email ids of the nodal officers of various regions have been mentioned here.
New Delhi region covering West Bengal, Jharkhand, Odisha, Haryana, Uttarpradesh, Rajasthan and Delhi- amul.verma@lvbank.in
Mumbai region covering MP, Gujarat and Maharashtra- Narasimharao.kattula@lvbank.in
Vijaywada region covering Andhra Pradesh- panduranga.sambamurthy@lvbank.in
Chennai region covering Tamil Nadu and Puducherry- prabakaran.seetharaman@lvbank.in
Bangalore region covering Karnataka- yogish.shivaram@lvbank.in
Coimbatore region covering Kerala- Palaniappan.meyyappan@lvbank.in
Hyderabad region covering Telangana- Ramarao.p@lvbank.in
Sir/Madam
My husband and I are senior citizens who has joint account with LVB.
On March 6th 2019, I received a message on my mobile that the ATM debit card was returned to the branch since the house was locked. But, on that day, all the time, we were at home and nothing was delivered to us. When we contacted the branch, they asked us to wait and promised that needful will be done.
Since then, we have been following up with the Thoraipakkam LVB branch multiple times and the last time when we contacted the branch (last week), the manager said the ATM card will be delivered last week and if not asked us to raise a complaint against them.
Being old and immobile, it makes our life very difficult without an ATM card. I am writing this email as a last resort hoping someone will help us and give us a response by when our ATM card will be delivered to us.
Regards
V. Ramamoorthy and Rajam Ramamoorthy
Dear Ramamoorthi sir
Do not reveal customer ID and account number like this , suggest to delete them.
Dear Ramamoorthi sir
Do not reveal customer ID and account number like this , suggest to delete them first .
Use official online complaint page